Issues with plex on fresh server

What Operating System?

Ubuntu Server 18.04

What is the problem?

Movies playback issues, take long time to start, and when start can’t do fast forward because movie don’t play no more.

Only play from beginning not resuming.

What did you already try to solve it?

Reinstall Plex,
Check media
Reinstalled pg

Complete Logs

Mar 03, 2021 22:27:19.309 [0x7f6d9a3ac700] Depuración — WebSocket: Performing handshake from origin http://XX.xx.xx:32400
Mar 03, 2021 22:27:19.309 [0x7f6d9a3ac700] Depuración — Beginning read from WebSocket
Mar 03, 2021 22:27:20.246 [0x7f6d9abad700] Depuración — Auth: authenticated user 1 as [email protected]
Mar 03, 2021 22:27:20.246 [0x7f6d9a3ac700] Depuración — Request: [XX.xx.xx:59113 (WAN)] GET /activities (9 live) GZIP Signed-in Token ([email protected])
Mar 03, 2021 22:27:20.246 [0x7f6d9b3ae700] Depuración — Completed: [XX.xx.xx:59113] 200 GET /activities (9 live) GZIP 0ms 350 bytes (pipelined: 4)
Mar 03, 2021 22:27:22.131 [0x7f6d777fe700] Depuración — Request: [127.0.0.1:52898 (Loopback)] GET /identity (8 live) Signed-in
Mar 03, 2021 22:27:22.132 [0x7f6d9b3ae700] Depuración — Completed: [127.0.0.1:52898] 200 GET /identity (8 live) 0ms 398 bytes (pipelined: 1)
Mar 03, 2021 22:27:27.233 [0x7f6d767fc700] Depuración — Request: [127.0.0.1:52900 (Loopback)] GET /identity (8 live) Signed-in
Mar 03, 2021 22:27:27.234 [0x7f6d9b3ae700] Depuración — Completed: [127.0.0.1:52900] 200 GET /identity (8 live) 0ms 398 bytes (pipelined: 1)
Mar 03, 2021 22:27:32.348 [0x7f6d777fe700] Depuración — Request: [127.0.0.1:52902 (Loopback)] GET /identity (8 live) Signed-in
Mar 03, 2021 22:27:32.348 [0x7f6d9b3ae700] Depuración — Completed: [127.0.0.1:52902] 200 GET /identity (8 live) 0ms 398 bytes (pipelined: 1)
Mar 03, 2021 22:27:37.448 [0x7f6d9a3ac700] Depuración — Request: [127.0.0.1:52904 (Loopback)] GET /identity (8 live) Signed-in
Mar 03, 2021 22:27:37.448 [0x7f6d9b3ae700] Depuración — Completed: [127.0.0.1:52904] 200 GET /identity (8 live) 0ms 398 bytes (pipelined: 1)
Mar 03, 2021 22:27:41.758 [0x7f6d9abad700] Depuración — Completed: [XX.xx.xx:59102] 200 GET /video/:/transcode/universal/session/49kx5s64huabzn37u7pyqeb1/base/00001.ts (7 live) 22513ms 36007640 bytes (pipelined: 11)
Mar 03, 2021 22:27:41.758 [0x7f6d9abad700] Depuración — Removed transcode data consumer, active count 1 => 0
Mar 03, 2021 22:27:42.271 [0x7f6d767fc700] Depuración — Request: [XX.xx.xx:59102 (WAN)] GET /video/:/transcode/universal/session/49kx5s64huabzn37u7pyqeb1/base/00002.ts (7 live) Signed-in
Mar 03, 2021 22:27:42.271 [0x7f6d767fc700] Depuración — [Transcode/49kx5s64huabzn37u7pyqeb1] Asked for segment 2 from session.
Mar 03, 2021 22:27:42.271 [0x7f6d767fc700] Depuración — [Transcode/49kx5s64huabzn37u7pyqeb1] Returning segment 2 from session
Mar 03, 2021 22:27:42.271 [0x7f6d767fc700] Depuración — Content-Length of /transcode/Transcode/Sessions/plex-transcode-49kx5s64huabzn37u7pyqeb1-e331cd8a-6604-4167-9244-286091ca5daa/media-00002.ts is 19646752 (of total: 19646752).
Mar 03, 2021 22:27:42.551 [0x7f6d9a3ac700] Depuración — Request: [127.0.0.1:52906 (Loopback)] GET /identity (8 live) Signed-in
Mar 03, 2021 22:27:42.551 [0x7f6d9abad700] Depuración — Completed: [127.0.0.1:52906] 200 GET /identity (8 live) 0ms 398 bytes (pipelined: 1)
Mar 03, 2021 22:27:42.674 [0x7f6d777fe700] Depuración — [Transcode] Session 49kx5s64huabzn37u7pyqeb1 (3) is unthrottling
Mar 03, 2021 22:27:42.674 [0x7f6d767fc700] Depuración — [Transcoder] Throttle - Getting back to work.
Mar 03, 2021 22:27:42.697 [0x7f6d9a3ac700] Depuración — [Transcode] Transcoder segment range: 0 - 9 (9)
Mar 03, 2021 22:27:42.697 [0x7f6d777fe700] Depuración — [Transcode] Transcoder segment range: 0 - 10 (9)
Mar 03, 2021 22:27:42.901 [0x7f6d767fc700] Depuración — [Transcode] Transcoder segment range: 0 - 10 (10)
Mar 03, 2021 22:27:42.901 [0x7f6d9a3ac700] Depuración — [Transcode] Transcoder segment range: 0 - 11 (10)
Mar 03, 2021 22:27:43.086 [0x7f6d777fe700] Depuración — [Transcode] Session 49kx5s64huabzn37u7pyqeb1 (3) is throttling
Mar 03, 2021 22:27:43.086 [0x7f6d767fc700] Depuración — [Transcoder] Throttle - Going into sloth mode.
Mar 03, 2021 22:27:44.395 [0x7f6cda7fc700] Depuración — BPQ: onConsiderProcessing: Idle (true)
Mar 03, 2021 22:27:44.395 [0x7f6cda7fc700] Depuración — BPQ: [Idle] → [Processing]
Mar 03, 2021 22:27:44.396 [0x7f6cda7fc700] Depuración — BPQ: generating queue items from 0 generator(s)
Mar 03, 2021 22:27:44.396 [0x7f6cda7fc700] Depuración — BPQ: generated 0 item(s) for queue
Mar 03, 2021 22:27:44.396 [0x7f6cda7fc700] Depuración — PlayQueue: 0 generated IDs compressed down to a 20 byte blob.
Mar 03, 2021 22:27:44.396 [0x7f6cda7fc700] Depuración — PlayQueue: 0 generated IDs compressed down to a 20 byte blob.
Mar 03, 2021 22:27:44.396 [0x7f6cda7fc700] Depuración — BPQ: [Processing] → [Idle]
Mar 03, 2021 22:27:45.342 [0x7f6d9b3ae700] Depuración — Completed: [XX.xx.xx:59102] 200 GET /video/:/transcode/universal/session/49kx5s64huabzn37u7pyqeb1/base/00002.ts (7 live) 3071ms 19646752 bytes (pipelined: 12)
Mar 03, 2021 22:27:45.342 [0x7f6d9b3ae700] Depuración — Removed transcode data consumer, active count 1 => 0
Mar 03, 2021 22:27:46.078 [0x7f6d9a3ac700] Depuración — Request: [XX.xx.xx:59102 (WAN)] GET /video/:/transcode/universal/session/49kx5s64huabzn37u7pyqeb1/base/00003.ts (7 live) Signed-in
Mar 03, 2021 22:27:46.078 [0x7f6d9a3ac700] Depuración — [Transcode/49kx5s64huabzn37u7pyqeb1] Asked for segment 3 from session.
Mar 03, 2021 22:27:46.078 [0x7f6d9a3ac700] Depuración — [Transcode/49kx5s64huabzn37u7pyqeb1] Returning segment 3 from session
Mar 03, 2021 22:27:46.078 [0x7f6d9a3ac700] Depuración — Content-Length of /transcode/Transcode/Sessions/plex-transcode-49kx5s64huabzn37u7pyqeb1-e331cd8a-6604-4167-9244-286091ca5daa/media-00003.ts is 17186772 (of total: 17186772).
Mar 03, 2021 22:27:46.927 [0x7f6d9b3ae700] Depuración — Auth: authenticated user 1 as

Thanks in advance for any help

Removed personal information

1 Like

Hi
Was this always the same or new behaviour?

What is the distance from the data to your location?

Do you use a CDN (content delivery network)?

dP

1 Like

The log file he posted also had private emails and IP’s so I have removed that.

@gnogeek please be careful when posting logs and screen out any private information.

This was a new behaviour, is was installing it in a new hetzner server.

It’s from Hetzner to USA.

No using CDN.

BTW, I have another server with the same specs and don’t have that issue.

internet connection not affected your end?
Obviously try both your instances with the same connection (local to you) and see if it is issue at Hetzner side?.. if one instance works and the other doesn’t it could be that.

Subtitles… can cause a plex player to transcode putting strain on a cpu so if the Hetzner (new) instance is not powerful enough it could be that…

And check player settings for streaming in original quality/direct play, and whether or not passing through dts/truehd etc…

Many folks recommend CDNs especially when servers are far away from their clients…

i’m probably telling you things you’ve already done/know.

If so, sorry i cannot be more helpful.

dP

Thanks @deadPool.

Even tried with friends on another countries, I tried both server one plays just fine, and the second one no.

Also tried with direct play, Movies start if I put from beginning, but if I try to resume a movie played before don’t work.

Also some time see another error comes that says that “transcoder die”